Sr. IT- Applications Support
Job Description
Roles & Responsibilities:
- Manage Level 1 and Level 2 support for applications
- Diagnose and resolve application issues raised by users within defined SLAs
- Maintain documentation of common issues and solutions in the knowledge base
- Coordinate with vendors and internal teams for escalations and fixes
- Assist with software rollouts, upgrades, and patches
- Conduct training sessions for end-users when needed
- Monitor application performance and generate periodic health reports
Location:
MumbaiExperience:
12 - 15 years
Salary Range:
As per industry standard
Functional Area:
Other
Employment Type:
Permanent
Desired Candidate Profile:
- 12 - 15 years of experience in application support or IT service management.
- Familiarity with ticketing tools (e.g., ServiceNow, Jira).
- Knowledge of SQL, APIs
- Strong problem-solving and communication skills
- Proven experience in supporting IT projects in the BFSI sector (Preferred)
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