In case of any insurance related queries/ complaints, please contact us in any of the following ways:
Email us at support@hdfcsales.com or
Write to our Grievance cell at: Grievance Cell, 1st floor Ramon House, 169, HT Parekh Marg,
Churchgate, Mumbai, Maharashtra 400020
Procedure of Grievance Redressal
The customer will receive an acknowledgment mail for the request raised
On lodging the complaint, a complaint reference number will be provided.
In case you are not happy with the resolution provided, you may follow the escalation matrix.
Escalation Matrix:
If you have not received a satisfactory response at Level 1 within 7 days of the generation of the
complaint reference number, you may escalate the same to our
Insurance Grievance Redressal Officer – Mr. Sajit Kumar V
If after having followed the above steps and your issue still remain unresolved, you may approach the
Insurance Ombudsman for Redressal. Login to www.irda.gov.in to get details on Insurance Ombudsman
Offices.
If you're not satisfied with the resolution, you can submit a complaint on the Bima
Bharosa Portal of the Authority.
It has come to the notice of the Company that unauthorized individuals or
organizations are falsely using the HDFC Sales Private Limited ("HSPL") Name/Logo in an
attempt to
provide fake employment offers and soliciting transfer of money for procedural/agency
fees and fraudulently secure unlawful gain on behalf of HSPL and entities within HDFC
Group of Companies. HSPL shall not be responsible for the content of any such
information nor shall it be liable for any conclusion, loss or damage of any nature
whatsoever suffered or may be suffered by any part or members of the public arising
from or as a result of reliance on or usage of any information from portals, websites or
email domains which are not authorized by HSPL.
HSPL officials do not communicate via generic Email IDs such as Hotmail or
Yahoo. All communications will always originate from a verifiable HSPL e-mail
ids (domains of hdfcsales.co.in or
@hdfcsales.com) and not from any free
web-based email accounts.
HSPL and HSPL authorized recruitment agents/ agencies do not ask for payments
from applicants at any point in the recruitment process.
Individuals who are successful in gaining an offer of employment from HSPL,
whether directly or indirectly, are always required to go through a formal recruitment
process. During our recruitment process, the candidate will, in general, meet in
person with an HSPL employee or representative for an interview before any formal
offer is made.
