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Assistant Manager - Lead Management System (Insurance & Mortgage)



Job Description

Roles & Responsibilities:

  • Lead and manage telesales team.
  •  Team recruitment at TL / agent level.
  •  Attrition levels to be intact industry & organization rules.
  •  Attend team huddles conducted by TL’s.
  •  Do monthly and bi weekly reviews with TL’s.
  •  Audit reviews done by TL’s for their agents.
  •  Liaising with sales team for data.
  •  Data analysis and penetration ownership.
  •  Ensure the team to be productive.
  •  Should listen to random calls & advice on process/product improvements.
  •  Should initiate PIP’s and focus on NPE’s in line with the processes laid down.
  •  Ensure no pending actions on dialer & all leads to be addressed on timely manner.
  •  Handle escalations efficiently – inter or intra departmental.


Location:

Mahape, Mumbai

Experience:

5 - 7 years


Salary Range:

As per industry standard


Functional Area:

Assistant Manager/Manager -(NonTechnical)


Employment Type:

Permanent


Desired Candidate Profile:

  • Should have a  flair to upsell and cross sell the products.
  • Strong knowledge of customer care techniques and processes.
  • Exceptional analytical and listening skills.
  • Ability to operate well in a call center team environment.
  • Familiarity with several voice-logging systems and tools.
  • Keeness and flexibility to work extended hours.
  • Natural flair for coaching, motivating, and interacting with people.


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Our Team Says

Don’t just take it from us; let our employees do the talking!



Dayanand Shevale,
Area Manager,
Mortgage Sales

  “My tenure with HDFC Sales has been eventful and fulfilling. I was assigned the role of a ’Subject Matter Expert‘. Meanwhile, I was detected with a severe medical condition which impacted my personal and professional life for around a year. Due to the flexible working environment and extended support by my peers and manager, I was able to see through my situation.”

Varoon Joshua,
Territory Manager,
Mortgage Sales

  “HDFC Sales is the first firm where I shifted my domain from HR to Sales & Marketing. The only experience that I brought to this job was people-management. My seniors were kind enough to give me the opportunity. As a Team Manager, I have learned a lot, built networks, grown from managing a team of 12 to now 48 people as an Assistant Sales Manager. 6 years on, I am still learning, building better relationships, understanding people and helping my team make the most of their experience with HDFC Sales.”