Roles & Responsibilities:

• Lead and manage telesales team.
•  Team recruitment at TL / agent level.
•  Attrition levels to be intact industry & organization rules.
•  Attend team huddles conducted by TL’s.
•  Do monthly and bi weekly reviews with TL’s.
•  Audit reviews done by TL’s for their agents.
•  Liaising with sales team for data.
•  Data analysis and penetration ownership.
•  Ensure the team to be productive.
•  Should listen to random calls & advice on process/product improvements.
•  Should initiate PIP’s and focus on NPE’s in line with the processes laid down.
•  Ensure no pending actions on dialer & all leads to be addressed on timely manner.
•  Handle escalations efficiently – inter or intra departmental.

Location:

Mahape, Mumbai

Experience:

5 - 7 years

Salary Range:

As per industry standard

Functional Area:

Assistant Manager/Manager -(NonTechnical)

Employment Type:

Permanent

Desired Candidate Profile:

• Should have a  flair to upsell and cross sell the products.
• Strong knowledge of customer care techniques and processes.
• Exceptional analytical and listening skills.
• Ability to operate well in a call center team environment.
• Familiarity with several voice-logging systems and tools.
• Keeness and flexibility to work extended hours.
• Natural flair for coaching, motivating, and interacting with people.