Assistant Manager - Lead Management System (Insurance & Mortgage)
Job Description
Roles & Responsibilities:
- Lead and manage telesales team.
- Team recruitment at TL / agent level.
- Attrition levels to be intact industry & organization rules.
- Attend team huddles conducted by TL’s.
- Do monthly and bi weekly reviews with TL’s.
- Audit reviews done by TL’s for their agents.
- Liaising with sales team for data.
- Data analysis and penetration ownership.
- Ensure the team to be productive.
- Should listen to random calls & advice on process/product improvements.
- Should initiate PIP’s and focus on NPE’s in line with the processes laid down.
- Ensure no pending actions on dialer & all leads to be addressed on timely manner.
- Handle escalations efficiently – inter or intra departmental.
Location:
Mahape, MumbaiExperience:
5 - 7 years
Salary Range:
As per industry standard
Functional Area:
Assistant Manager/Manager -(NonTechnical)
Employment Type:
Permanent
Desired Candidate Profile:
- Should have a flair to upsell and cross sell the products.
- Strong knowledge of customer care techniques and processes.
- Exceptional analytical and listening skills.
- Ability to operate well in a call center team environment.
- Familiarity with several voice-logging systems and tools.
- Keeness and flexibility to work extended hours.
- Natural flair for coaching, motivating, and interacting with people.
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“My tenure with HDFC Sales has been eventful and fulfilling. I was assigned the role of a ’Subject Matter Expert‘. Meanwhile, I was detected with a severe medical condition which impacted my personal and professional life for around a year. Due to the flexible working environment and extended support by my peers and manager, I was able to see through my situation.”
