Roles & Responsibilities:

Business Target: 

• Achievement of business targets (OM, penetration target, PE, NPE, etc.) for the team in terms of all insurance and other products as defined and agreed upon. 
• Maintain the team’s product mix across types of loans / value of loans (Eqt, Housing, etc) and appropriate open market share for all products (PAR / ULIP / Non Par).
• Ensure activation of team members as per activation definition.
• Monitor and analyse various reports like HL file reports, target Vs achievement reports, renewed & lapsed policy MIS, activation report, Weekly penetration, Open Market report, etc.  
• Ensure proper customer profiling done by his team members and monitor PFR’s towards maximizing the cross sell/ up-sell opportunity basis the need of the customer.
• Ensure appropriate processes defined are being followed by his team members, reports are being maintained and system updations / feedbacks on their business are completed in timely manner.
• Ensure fulfilment of smooth end-to-end process for every case sourced by the team.
• Ensure all desired matrix and business composition (persistency, funded, non-funded, etc.) are met

 

Team Management & Development:  Provide direction to the team towards increasing their productivity

• Manage and maintain a team of minimum 8 FSA + LSE's or budgeted manpower by co-ordinating with the hiring partners
• Conduct preliminary interview 
• Assist in the target setting for his/her team members 
• Conduct morning huddles with the team and ensure the process / reviews defined are adhered to. 
• Ensure daily 2 customer calls with the FSA's (team members) to close business etc.
• While on a call with a team member, he/she needs to help and guide team members towards handling customer objections etc.
• Review of the activities and calls of his/her team members and guide them towards being productive employees in the system. 
• Identification of top performers (FSA & HLE with Max Joint Calls) and felicitation on a location level
• Initiate the training needs (inductions, sales training, certifications, etc.) as required for his team and to ensure the implementation of learnings/ training programme for the same.
• Appraise the objectives and KPAs of each team member on a monthly basis 
• Ensure he/ she gives appropriate feedback to all team members, identifies areas of improvement, initiates performance improvement plan and documents them.

 

Relationship Building:

• Build professional relationship with the business stakeholders (HL, HDFC Limited, Insurance partners, Customers and hiring partners)
• Share joint call feedback and support of the HL executive with their respective mortgage counter parts and together work towards a partnership approach to maximize the business.

Location:

Chandigarh

Experience:

3 – 5 years

Salary Range:

As per industry standard

Functional Area:

Team Leader -(NonTechnical)

Employment Type:

Permanent

Desired Candidate Profile:

• MBA / Graduate with minimum 2 years of team handling experience
• Candidates with a minimum of 2 to 3 years’ experience in selling Insurance product.