Officer - Collections
Job Description
Roles & Responsibilities:
Roles & Responsibilties:
- Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket)
- Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS (electronic clearance system ) / SI (standing Instruction ) / PDC (post dated cheques ) as a regular mode of repayment of the loan (part of the Collections Team )
- Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.
Location:
MumbaiBranch:
MahapeExperience:
1-2 (years)
Salary Range:
As per industry standard
Functional Area:
Collections Officer
Employment Type:
Permanent
Desired Candidate Profile:
- Graduate/ Postgraduate in any discipline
- Excellent written and oral communication skills.
- Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
- Good negotiation and convincing skills.
- Good interpersonal skills.
- Should be able to empathize and collect.
- Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
- Basic knowledge Computer knowledge and typing skills.
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“My tenure with HDFC Sales has been eventful and fulfilling. I was assigned the role of a ’Subject Matter Expert‘. Meanwhile, I was detected with a severe medical condition which impacted my personal and professional life for around a year. Due to the flexible working environment and extended support by my peers and manager, I was able to see through my situation.”
