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Customer Relations Executive



Job Description

Roles & Responsibilities:

 

Roles & Responsibilties:

  • Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket)
  • Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post dated cheques ) as a regular mode of repayment of the loan ( part of the Collections Team )
  • Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.

Experience required:

  • Minimum one year experience in domestic / international voice process Call centre, preferably in Collections, Sales or Customer Service.
  • Candidates with prior experience in soft bucket Recoveries/Collections in call centers would be preferred.

Functional area: Credit Risk Management - Recovery Call Center

Shift timing: Monday to Saturday- 9:30 am to 6.30 pm


Location:

Mumbai

Branch:

Mahape

Experience:

1-2 (years)


Salary Range:

As per industry standard


Functional Area:

Collections Officer


Employment Type:

Permanent


Desired Candidate Profile:

 

Eligibility & Desired skills:

  • Graduate/ Postgraduate in any discipline
  • Excellent written and oral communication skills.
  • Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
  • Good negotiation and convincing skills.
  • Good interpersonal skills.
  • Should be able to empathize and collect.
  • Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
  • Basic knowledge Computer knowledge and typing skills.


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Our Team Says

Don’t just take it from us; let our employees do the talking!



Dayanand Team

Dayanand Shevale,
Area Manager,
Mortgage Sales

img   “My tenure with HDFC Sales has been eventful and fulfilling. I was assigned the role of a ’Subject Matter Expert‘. Meanwhile, I was detected with a severe medical condition which impacted my personal and professional life for around a year. Due to the flexible working environment and extended support by my peers and manager, I was able to see through my situation.”

Varoon Team

Varoon Joshua,
Territory Manager,
Mortgage Sales

img   “HDFC Sales is the first firm where I shifted my domain from HR to Sales & Marketing. The only experience that I brought to this job was people-management. My seniors were kind enough to give me the opportunity. As a Team Manager, I have learned a lot, built networks, grown from managing a team of 12 to now 48 people as an Assistant Sales Manager. 6 years on, I am still learning, building better relationships, understanding people and helping my team make the most of their experience with HDFC Sales.”

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