Roles & Responsibilities:

 

Roles & Responsibilties:

• Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket)
• Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post dated cheques ) as a regular mode of repayment of the loan ( part of the Collections Team )
• Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.

Experience required:

• Minimum one year experience in domestic / international voice process Call centre, preferably in Collections, Sales or Customer Service.
• Candidates with prior experience in soft bucket Recoveries/Collections in call centers would be preferred.

Functional area: Credit Risk Management - Recovery Call Center

Shift timing: Monday to Saturday- 9:30 am to 6.30 pm

Location:

Mumbai

Branch:

Mahape

Experience:

1-2 (years)

Salary Range:

As per industry standard

Functional Area:

Collections Officer

Employment Type:

Permanent

Desired Candidate Profile:

 

Eligibility & Desired skills:

• Graduate/ Postgraduate in any discipline
• Excellent written and oral communication skills.
• Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
• Good negotiation and convincing skills.
• Good interpersonal skills.
• Should be able to empathize and collect.
• Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
• Basic knowledge Computer knowledge and typing skills.