Roles & Responsibilities:

• Area/ Lane /Geography Mapping: Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle.
• Source Relationship Management: Responsible for managing the relationship with all sources assigned and identified by him in his geography/area.
• Maintain Reports: Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities.
• Channel Partner Recruitment: Responsible for identifying the need for appointment of a channel partner
• Team Huddle: Responsible for attending team huddle on a daily basis as per the set process.
• Customer Relationship Management: Responsible for enhancing the customer experience by developing and maintaining relationship with customers.
  • Completion of File: Responsible for submission of complete application form, documentations and information

Location:

Mumbai

Experience:

0.6 year – 2 years

Salary Range:

As per industry standard

Functional Area:

Sales/Business Development

Employment Type:

Permanent Job, Full Time

Desired Candidate Profile:

• Lead and manage telesales team.
• Team recruitment at Team Leader/agent level.
• Attrition levels to be intact industry & organization rules.
• Attend team huddles conducted by Team Leaders.
• Do monthly and bi weekly reviews with Team Leaders.
• Audit reviews done by Team Leaders for their agents.
• Liaising with FS sales team for data.
• Data analysis and penetration ownership.
• Ensure the team to be productive.
• Should listen to random calls & advice on process/product improvements.
• Should initiate PIPs and focus on NPEs in line with the processes laid down.
• Ensure no pending actions on dialer & all leads to be addressed on timely manner.
• Handle escalations efficiently inter or intra departmental.
• Should have a flair to upsell and cross sell the products.