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Loan Officer – Lead Management System (LMS)



Job Description

Roles & Responsibilities:

  • Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
  • Converting a suspect to a prospect. This involves the following:
    • Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours. 
    • This will also involve making calls at different times in order to achieve success.
    • Need Analysis
    • Eligibility Profiling
    • Setting up an appointment
    • Follow up with the prospect post every meeting with the sales officer until conclusion
  • Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer
  • Responsible for conversion of suspects to prospects to customers
  • Provide support to the sales team in increasing conversions by:
    • Prompt calling to all suspects / prospects
    • Timely follow up with all prospects
    • Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance
  • Responsible for complete knowledge of company products and policies as well as those of competition 
  • Responsible for quality of the conversation, which entails the following:
    • Accuracy
    • Product Knowledge
    • Appraisal Skills 
    • Punctuality & TOS
    • TAT commitments
  • Ability to handle objections 
  • Updating the software. You must capture your conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where you left off.
  • Generating References: The quality of your conversation and your ability to connect with the customer is also reflected in the number of references that you generate. 
  • Providing market feedback to the supervisor:
    • It is important to share with your supervisor any trends that you come across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-à-vis the same being charged by a specific competitor. 

 


Location:

Mumbai

Experience:

0.6 year – 2 years


Salary Range:

As per industry standard


Functional Area:

Tele-Calling


Employment Type:

Full Time


Desired Candidate Profile:

  • Must be a graduate from any stream
  • Relevant work experience in sales, marketing, promotions or telemarketing
  • Candidates from banking and insurance background are preferable
  • Proficiency in relevant computer applications

 


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Our Team Says

Don’t just take it from us; let our employees do the talking!



Dayanand Shevale,
Area Manager,
Mortgage Sales

  “My tenure with HDFC Sales has been eventful and fulfilling. I was assigned the role of a ’Subject Matter Expert‘. Meanwhile, I was detected with a severe medical condition which impacted my personal and professional life for around a year. Due to the flexible working environment and extended support by my peers and manager, I was able to see through my situation.”

Varoon Joshua,
Territory Manager,
Mortgage Sales

  “HDFC Sales is the first firm where I shifted my domain from HR to Sales & Marketing. The only experience that I brought to this job was people-management. My seniors were kind enough to give me the opportunity. As a Team Manager, I have learned a lot, built networks, grown from managing a team of 12 to now 48 people as an Assistant Sales Manager. 6 years on, I am still learning, building better relationships, understanding people and helping my team make the most of their experience with HDFC Sales.”