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Deputy Manger – Lead Management System (Insurance & Mortgage)



Job Description

Roles & Responsibilities:

  • Motivating and inspiring the team to surpass their potential.
  • Improving the team and facilitating the communication among the members of team.
  • Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
  • Creating sense of ownership within the employees and resolving employee issues, if any.
  • Encouraging, supporting, and motivating actively one’s peer team.
  • Looking constantly for development as well as continuous improvement for the entire team.
  • Monitoring, organizing, and coaching team on a day-to-day basis.
  • Communicating the company’s purpose, core values, vision to the front employees.
  • Ensuring that the employees follow their schedules properly as designed.
  • Striving for new ways continually, to increase the opportunities of sales.
  • Handling escalated calls, complaints, questions, and queries as necessary.
  • Facilitating cross-functional communication within employees for improved working condition.
  • Creating a conducive work environment for all the call center’s employees.
  • Carrying out team meetings and actively participating in the monthly and weekly meetings.
  • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.


Location:

Mahape, Mumbai

Experience:

4 - 5 years


Salary Range:

As per industry standard


Functional Area:

Team Leader -(NonTechnical)


Employment Type:

Permanent


Desired Candidate Profile:

  • Strong knowledge of customer care techniques and processes.
  • Exceptional analytical and listening skills.
  • Ability to operate well in a call center team environment.
  • Familiarity with several voice-logging systems and tools.
  • Keenness and flexibility to work extended hours.
  • Natural flair for coaching, motivating, and interacting with people.


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Our Team Says

Don’t just take it from us; let our employees do the talking!



Dayanand Shevale,
Area Manager,
Mortgage Sales

  “My tenure with HDFC Sales has been eventful and fulfilling. I was assigned the role of a ’Subject Matter Expert‘. Meanwhile, I was detected with a severe medical condition which impacted my personal and professional life for around a year. Due to the flexible working environment and extended support by my peers and manager, I was able to see through my situation.”

Varoon Joshua,
Territory Manager,
Mortgage Sales

  “HDFC Sales is the first firm where I shifted my domain from HR to Sales & Marketing. The only experience that I brought to this job was people-management. My seniors were kind enough to give me the opportunity. As a Team Manager, I have learned a lot, built networks, grown from managing a team of 12 to now 48 people as an Assistant Sales Manager. 6 years on, I am still learning, building better relationships, understanding people and helping my team make the most of their experience with HDFC Sales.”