Insurance Grievance Policy

In case of any insurance related queries/ complaints, please contact us in any of the following ways: Procedure of Grievance Redressal Escalation Matrix:

If you have not received a satisfactory response at Level 1 within 7 days of the generation of the complain reference number, you may escalate the same to our

In case you are not satisfied with the decision of Grievance Redressal officer or have not received any response within 10 days, you may further escalate your grievances to our

If after having followed the above steps and your issue still remain unresolved, you may approach the Insurance Ombudsman for Redressal. Login to www.irda.gov.in to get details on Insurance Ombudsman Offices.